|
Benefit |
Description |
Benefit detail |
|
Mechanical and Electrical breakdown |
o Transportation of your vehicle to the servicing dealer within a 45 km radius
o In instances where the servicing dealer is more than 45 kms from the incident, your vehicle will be taken to the nearest dealer |
o Unlimited mileage to the nearest dealer if no dealer is available within a 45km radius
o Your vehicle will be towed directly to the dealer during office hours
o During after hours your vehicle will remain in safe-keeping at the premises of the towing contractor.
o Your vehicle will be taken to the dealer during the next working day |
|
Keys locked inside the vehicle |
o A locksmith service provider is dispatched to retrieve your keys on site
|
o The call-out fee and 1st hour's labour of the locksmith is paid for
*Namibian and Botswana residents excluded
o Should it not be possible to retrieve the keys locked inside the vehicle, the vehicle will be towed to the nearest dealer
o Towing cost will be for your account
o Retrieval of keys is only possible if your vehicle is one of the Defender model range
o All other models are to be towed to the nearest dealer |
|
Fuel |
o Should you run out of fuel and can not get to a filling station, a service provider will be sent with an emergency supply |
o The service provider's call-out fee is paid for
o Cost of the actual fuel will be for your account
*Namibian and Botswana residents excluded |
|
Flat battery |
o The service entails a jump start procedure if possible |
o The service provider's call-out fee is paid for
*Namibian and Botswana residents excluded
o Should it be required to tow the vehicle, the towing cost will be for your account |
|
Flat tyre |
o The service entails a tyre change on-site
o Assistance is also provided at non – roadside locations, at the discretion of the case manager |
o The service provider's call-out fee is paid for
*Namibian and Botswana residents excluded
o Should a spare tyre not be available or the one available is not fit for a tyre change the towing cost will be for your account |
|
Accident assistance (including Collision, Attempted Theft and Attempted Hi-jacking) |
o Assistance includes all arrangements in terms of appointing an approved towing contractor and instructing towing to the nearest approved Jaguar Land Rover Repair centre |
o Towing and related cost will remain the liability of your insurance company or in the event of self-insurance, your personal expense |
|
Car Hire and Taxi service |
o Irrespective of the incident location and the distance from home, your benefits include:
o Car hire – class F, M or J vehicle rental for one day
OR
o Cab/Taxi – This can be arranged to transport you home.
|
o The rental cost which could include delivery fee and mileage is limited to R1 000
o Should the breakdown happen over a weekend or when the following day is a public holiday, the rental period could be extended if required
o A valid credit card either in your name or the name of a fellow-traveler would be required by the car hire company. The rental company would keep a temporary deposit on this card
o The Cab/Taxi service is offered subject to the availability of such a service in the area where the breakdown occurs and is limited to R1 000 |
|
Accommodation |
o Should the breakdown happen more than 100km from your home address, emergency accommodation will be arranged for one night. |
o You will be assisted with a reservation up to R1 000 for one night
*Namibian and Botswana residents limited to
R2 000 |
|
Repatriation of the repaired vehicle |
o Following a breakdown, the repaired vehicle will be returned to your home address |
o Arrangements could include car hire for one day or contribution to any means of having the vehicle returned
o These arrangements are made by Land Rover's Customer Relationship Centre during office hours |
|
Medical Emergency Services |
o Emergency Medical Advice is available telephonically
o Emergency transportation to stabilize a patient and hospital admittance arranged |
o Cost of advice, transport and admittance is paid for
o Cost incurred could be claimed back from the patient's medical aid |